jili96 Privacy Policy

When you create your jili96 account, we collect your full name, date of birth, email address, and mobile number. This information is required to verify that you are at least 21 years old and legally permitted to participate in online gaming in the Philippines. We also collect your preferred username and a securely hashed version of your password — we never store your password in plain text. Your registration details are used to personalise your experience and to communicate important account updates to you. Providing accurate information at registration is a condition of your account and is necessary for identity verification under Philippine regulations.

To process deposits and withdrawals in Philippine pesos via GCash and Maya, we collect your linked e-wallet account details, transaction reference numbers, and payment history. We do not store full card numbers or e-wallet PINs — payment processing is handled through secure, encrypted channels. Transaction records are retained as required by Philippine financial regulations and are used to resolve disputes, prevent fraud, and comply with anti-money laundering obligations. Your payment data is never shared with third parties for marketing purposes. If you request a withdrawal, we verify that the destination account matches the one used for your most recent deposit to protect against unauthorised transfers.

We record your gameplay history, including the games you play, bet amounts, session durations, and win or loss outcomes. This data helps us detect unusual patterns that may indicate problem gambling or fraudulent activity, and it allows us to tailor promotions to your preferences where you have opted in to receive them. Game logs are also used to resolve any disputes about game outcomes or bonus eligibility. Aggregated, anonymised gameplay data may be used internally to improve our platform and game offerings. Individual gameplay records are not shared with third parties except where required by law or by our licensing obligations in the Philippines.

When you access jili96 on your mobile device or browser, we automatically collect technical information such as your IP address, device type, operating system, browser version, and session timestamps. This data is used to maintain platform security, detect unauthorised login attempts, and ensure our mobile-optimised experience works correctly across different devices popular in the Philippines. We may also collect approximate location data derived from your IP address to verify that you are accessing the platform from within a permitted jurisdiction. We do not use GPS or precise location tracking. Technical logs are retained for a limited period and are reviewed only when investigating security incidents or account disputes.

If you contact our support team, we retain records of your enquiries, the responses provided, and any attachments or screenshots you share with us. This allows us to track the resolution of your issue and maintain a consistent service history for your account. Communications data is used solely for support purposes and internal quality review — it is not used for marketing without your explicit consent. We may also send you transactional messages such as deposit confirmations, withdrawal notifications, and security alerts; these are not marketing communications and cannot be opted out of while your account is active. If you have opted in to promotional communications, you can withdraw that consent at any time by contacting our support team.

To comply with Philippine regulations and our licensing requirements, we may ask you to submit a government-issued ID, a selfie, or proof of address as part of our Know Your Customer (KYC) process. KYC documents are processed through a secure verification system and are stored in encrypted form with strict access controls. We only request KYC documents when required by regulation or when triggered by account activity thresholds such as large withdrawals. Your KYC data is never sold or shared with third parties outside of our regulatory and legal obligations. Failure to complete KYC when requested may result in temporary restrictions on withdrawals until verification is complete.

You have the right to request a copy of the personal data we hold about you at any time. We will provide this information in a clear, readable format within a reasonable timeframe after verifying your identity. Your access request should be submitted to our support team, and we will confirm receipt and provide a timeline for your response. There is no charge for a standard access request, though we reserve the right to apply a reasonable fee for excessive or repetitive requests. Access requests help you stay informed about exactly what data jili96 holds and how it is being used on your behalf.

If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that we correct it without undue delay. You can update basic account details such as your email address or mobile number directly through your account settings. For corrections to identity documents or KYC records, please contact our support team and provide the relevant updated documentation. We will action correction requests promptly and notify you once the update has been made. Keeping your information accurate helps ensure that your account operates smoothly and that withdrawals are processed without unnecessary delays.

You may request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected, or when you withdraw consent and there is no other lawful basis for processing. Please note that we are required by Philippine financial regulations and our licensing obligations to retain certain records — including transaction histories and KYC documents — for a minimum period even after account closure. Where erasure is not possible due to legal obligations, we will restrict processing of your data to the minimum necessary and inform you of the retention period that applies. Erasure requests should be submitted to our support team along with your account details for verification.

You have the right to object to the processing of your personal data for direct marketing purposes at any time, and we will stop using your data for that purpose immediately upon receiving your request. You may also object to processing carried out on the basis of our legitimate interests, though we may be able to demonstrate compelling grounds that override your objection in certain cases. Objections related to responsible gaming monitoring or fraud prevention may not be actionable where processing is required by law or by our licensing conditions. All objection requests are reviewed by our data protection team and responded to within a reasonable timeframe. For questions about your right to object, our FAQ page provides additional guidance.

Where technically feasible, you have the right to receive a copy of the personal data you have provided to us in a structured, commonly used, and machine-readable format. This right applies to data processed on the basis of your consent or for the performance of a contract with you. You may also request that we transmit this data directly to another service provider where doing so is technically possible. Portability requests should be submitted to our support team, and we will confirm the scope of data available for export based on your account history. This right is designed to give you greater control over your personal information and to make it easier to switch between platforms if you choose to do so.

If you believe that jili96 has not handled your personal data in accordance with the Philippine Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Before escalating to the NPC, we encourage you to contact our support team first so that we have the opportunity to resolve your concern directly and promptly. Our data protection team takes all privacy complaints seriously and will investigate and respond to your concern within a reasonable timeframe. Contact details for the NPC are publicly available on their official government website. We are committed to cooperating fully with any regulatory investigation and to implementing any remedial action required.